June 14, 2017
An Essex heating business with offices in Thurrock and Wickford has been crowned East & East Anglia Family Business of the Year 2017 by a panel of expert judges. Warmer Homes Heating and Renewables, owned by brothers Steve and Andy Pearce, was crowned regional winners of the award during a ceremony at the Mayfair Hotel in London on Thursday (8
The Family Business of the Year Awards were open to family firms of all generations, sizes and sectors, and are designed to recognise outstanding family firms throughout the UK. Despite having just nine employees Warmer Homes Heating & Renewables saw off competition from some much larger businesses in the region.
Warmer Homes Heating and Renewables, which specialises in boiler replacement and central heating services, was established in 2014 following the Pearce family’s desire to create a business that puts the customer at the heart of everything they do, and members of the family are involved in every stage of the business. Managing Director Steve visits all customers’ homes to assess their needs regarding their heating and boiler systems, and then his brother Andy takes the lead in installing the heating and boiler systems, using many years of experience to ensure that the work is done to an exceptional standard. Once the installation is complete, Steve and Andy’s dad, Dennis, visits the customer to do a complete handover of the equipment and throughout the whole process mum Christine is in full contact with the customer by phone to arrange appointments, answer queries about the installation and keep the customer fully in the loop.
Steve Pearce, Managing Director of Warmer Homes Heating & Renewables added: “We are absolutely thrilled to be the winners of the East and East Anglia Family Business of the Year title. These awards recognise the role families play in business across the UK, and family really is key to the successful running of our business. Members of our family are involved in every aspect of what we do, from the initial meeting of customers right through to handing over of the boiler equipment following installation.”
Paul Andrews, Founder and Managing Director of Family Business United (‘FBU’) explains: “Warmer Homes Heating and Renewables is a family firm through and through and although one of the newer family firms in the awards this year they are focused on customer service with family values at their core. They are keen to make their mark and challenge perceptions of their industry and pride themselves on exceeding the expectations of their clients.”
“Their goal is simple – to provide unparalleled levels of customer care and advice, while delivering products at the highest quality but affordable prices. This isn’t just a business owned by a family but a real family run business. with members of the Pearce family involved at every stage.”
Adam Jones, Partner and Head of Family Business at Birketts who sponsored and judged this award added: “It is a privilege to support these awards and to find out more about the fantastic family firms that are the backbone of the UK economy and to present this award to Warmer Homes. Not only are they continuing to grow and invest in the business, they are great ambassadors for the sector and clearly out to make their mark. They are worthy winners of the title this year.”
The Family Business of the Year Awards are organised by Family Business United, the award-winning magazine and resource centre that champions and celebrates the family business sector. Now in their fifth year, these awards recognise the diversity, strength and depth of family firms across the UK and seek to highlight the contribution that family firms make to the UK economy.
Open to family firms of all generations, sizes and sectors, these awards really do recognise some outstanding family firms and really help to put family businesses on the map. Judged by a panel of experts from the world of family business advising together with a group of family business representatives, the awards are well respected and sought after accolades.
Warmer Homes Heating & Renewables is owned by brothers Steve and Andy Pearce, who have followed in their father’s footsteps – Dennis managed a successful plumbing and heating company for many years.
Dennis’ forty plus years of experience is utilised daily as Warmer Homes Heating & Renewables Quality Manager, while Mum, Christine, takes care of the office admin and customer care departments.
It’s not just a family business though – Warmer Homes Heating & Renewables has exacting standards of professionalism and commitment to providing only the highest levels of quality and customer care.
The staff are all highly trained and vetted and the engineers are all qualified to current, City & Guilds, NVQ, BPEC, ACS, Gas Safe & PAS 20:30 Industry recognised standards, ensuring complete peace of mind when choosing us.
From initial contact with our office staff, through to technical home survey and during installation, our passion for quality and customer satisfaction is unrivalled. This is also coupled with our exacting design standards and choice of manufacturers and products.