We aim to deliver high-quality and efficient services and your feedback is extremely valuable to us as it shows us what we are doing well and where we could improve our services. We welcome any suggestions, complaints or compliments and this can be done in a number of ways:
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.
To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01375 489450, or write to us at Warmer Homes Heating & Renewables Ltd, Riverside Business Centre, Fort Road, Tilbury, Essex, RM18 7ND or email us at firstname.lastname@example.org and we aim to respond within two working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 981 2929.